Cancellation Policy
Effective Date: February 26, 2025
Due to the advance planning required for course organization and the limited availability of spaces, the following cancellation and transfer policy applies:
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Cancellations must be submitted in writing at least 7 days prior to the course start date to be eligible for a refund, minus administrative fees.
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Cancellations received less than 7 days before the course start date are non-refundable.
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Transfers to a future course may be requested, subject to availability and approval.
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In cases of medical emergencies or exceptional circumstances, supporting documentation may be required to evaluate rescheduling options.
Cancellations and Refunds
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Registrations may be canceled within one business day after enrollment without penalty. To cancel, please contact us directly.
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If a course is canceled by The Pilates School due to low enrollment or unforeseen circumstances, participants will be offered the option of a full refund or a transfer to another date.
Transfers to Another Course
You may transfer your registration to another course date at no charge, provided the request is made more than 30 days in advance of the original course start date.
Cancellation Policy Based on Notice Period
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More than 30 days before the course start date: An administrative fee of $1,500 MXN will be applied. The remaining balance will be refunded.
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Less than 10 days before the course start date, absence, or early withdrawal: No refunds or credits will be issued.
Substance Use and Conduct Policy
To ensure a safe and supportive learning environment:
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The use of alcohol, drugs, or any mind-altering substances is strictly prohibited during the course.
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If a participant engages in disruptive behavior that affects the group dynamic, they may be asked to leave the course without refund.
Recommendations
If you have any medical condition that may affect your participation, please notify us in advance. This allows us to provide appropriate support and ensure a safe experience for all participants.
Contact
If you have any questions or need assistance with your enrollment, feel free to reach out to us:
Email: info@thepilatesschool.mx
Phone: +52 55 7321 6082